today was my first whole day on the phones, answering calls and hunting down information. yesterday we did half a day, which was enough to fry my brain and leave me slightly retarded and seriously tired. i have to say, even though i most definitely had a moment (or two) today of sheer frustration, i actually felt pretty chipper when i came home. i don't know as much as i need to, but i am learning stuff, and only one person today got fussy with me because i didn't know what they wanted me to know. she got huffy and said, "um, are you new or something?" i said, in my most happy and excited voice, "yes! i am!" which i think kind of took the wind out of her angry sails.
i feel like i'm doing okay, but of course i don't really know. the feedback we're getting at this point is nominal at best, and every time i ask my teacher a question she seems annoyed that i exist. at some point i rubbed her the wrong way, and now she kind of hates me. she only hates me a little, so i'm okay with that. to be fair, i don't much care for her either, so i guess we're even. i feel like she didn't do the best job preparing us, and we had hours and hours of down time that she could have been going over scenarios with us, instead of suggesting we poke around on websites looking for things we didn't actually know to look for. it's like telling someone you're going to teach them how to cook, sending them to the store for food, and then when they get back, they have all the ingredients for baking a cake but she wants us to cook a chicken. dude, i did not buy a bird, and i looked up a lot of stuff i do not need now. weird example, but true. then again, there is a massive amount of information to learn in order to do this job with any sense of competency, so maybe this is just how it goes. what i do know for sure is this; i can't wait to be out of that classroom, i can't wait to decorate my little cubicle, and i just spent way too much time looking at mouse pads for my computer. dorkbot.